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FAQ

The questions we hear most often.

Is this a substitute for working with my doctor?+
No. No Rebound is a tracking tool. It is not medical advice, diagnosis, or treatment. Always work with your prescribing physician on medication and treatment decisions.
Do I need to buy the course to use the app?+
No. The app stands on its own at $9.99/month or $79.99/year. But course buyers get 12 months of the app at no extra cost as a bundled benefit - get the course and you do not pay separately for the first 12 months.
What happens after the 12-month free course bundle ends?+
We email you 3 days before the trial ends. You can pick monthly or yearly at that point and your access continues without a gap. If you do nothing, we do not auto-charge you - your access lapses and you can resubscribe any time.
Is there a refund window?+
Yes. First 14 days refundable, no questions. Email fiorella@fiorellard.com within 14 days and we refund the full amount.
How do I cancel?+
From settings, tap Manage subscription. That opens the Stripe Customer Portal where you can cancel in one click. Cancellation takes effect at the end of the current billing period.
Why don't you count calories?+
Protein-first is more useful in the post-GLP-1 phase than calorie counting. Calories are easy to chase below maintenance, which is what triggers rebound. Hitting a protein floor every day is the structure that protects muscle and keeps appetite predictable.
Will it work offline?+
Mostly. Once installed as a PWA on your phone, the app loads from cache and you can view your dashboard, trends, and history without a connection. Logging new entries requires a network connection to reach the database. Drafts you start while offline are saved locally and you can submit them once you reconnect.
What data do we collect?+

Data Linked to You

The following data is tied to your account:

  • Health & Fitness - weight, check-ins, meal logs, medication and dose
  • Contact Info - your email address
  • Identifiers - your user ID

Data Not Linked to You

The following data is collected but is not tied to your identity:

  • Usage Data - aggregated page views and feature use
  • Diagnostics - anonymized error logs to fix bugs

We do not collect prescription records, lab results, or any HIPAA-covered information. Stripe handles payments - we never see your card. Full privacy policy.

Can I export my data?+
Yes. From settings you can download a JSON export of every entry you have made. The data is yours.
How is this different from MyFitnessPal or Lose It?+
Those are general calorie trackers built for the broad weight-loss audience. No Rebound is a focused tool for one specific window - the months you are coming off a GLP-1 medication, whether you are tapering or already stopped. It does less, but the parts it does are calibrated to your stage.
Why is the daily tip generic right now?+
Placeholder content. Fiorella is finalizing tapering- and off-stage specific tips and they ship via a content update shortly after launch. The tip rotation logic is already wired and will pick from her real list as soon as it is in.
What if I want to email Fiorella directly?+
She reads every reply. fiorella@fiorellard.com. Response time is usually 1-2 business days.

Still have questions? fiorella@fiorellard.com